My shopping cart only holds your item for 5 minutes... if you do not check out that item will NOT BE HELD FOR YOU just because it's in your cart. So if you want to purchase a hot item do so right away do not wait!
No Cancellations on orders once they have been placed.
Please allow 5-7 days to fulfill and ship your order.
I ship via USPS Priority Mail Shipping to anywhere in the US for $8.50.
Please send your order to a safe location to ensure you receive it.
Expect delivery within 2-4 days of shipping.
Stolen or Missing packages:
With Priority Mail Shipping USPS only provides insurance on packages that are mis-delivered, damaged or lost.
If the item was delivered to the address you provided but you never received it because it was stolen The Oblong Box Shop is not responsible for replacing that item.
Each item has a tracking number so that we can track if and when a package is delivered. If the tracking number shows the item was delivered to the address on the order the Oblong Box Shop & USPS do not claim responsibility after that point. If you have issues with items being stolen please provide a safe address to deliver your package to and I am now requiring a signature on all deliveries to ensure you receive your item.
International shipping is $18. Shipping to Canada is $12. This is First Class USPS Mail - I will provide you with a USPS tracking #.
This number only tracks your item in the US. Once it leaves the US I am not able to track your shipment.
The Oblong Box Shop is not responsible for lost or stolen packages for International Shipping.
Please allow 7-21 business days for arrival.
The Oblong Box Shop is not responsible for customs fees that are assessed in your country or if the items get stuck in customs.
Paypal & all major credit cards.
You must input all the correct information for your credit card - the CVV code must match your card or the transaction will be declined.
Your billing zip code must match your credit card zip code otherwise the transaction will be declined.
This is to protect my customers and my shop from fraudulent transactions.
Retail merchandise can be exchanged within 15 days of your order receive date.
The Oblong Box Shop only offers exchange or store credit for all items on this site.
Please read the item description and size charts. If you have a question on an item please email me prior to purchase to ensure a perfect fit.
All items marked FINAL SALE are just that and cannot be returned.
All items must be return with tags on and in original, unworn condition.
Please allow 5-7 days to process your return.
The Oblong Box Shop will pay for shipping if there was a mistake in the order otherwise the customer pays for shipping back to The Oblong Box Shop.
At this time I do not refund shipping charges with any returns or exchanges.
YOU MUST INCLUDE A COPY OF YOUR RECEIPT IN YOUR RETURN PACKAGE
Make sure to include your email address and day time phone number so we can contact you with any questions.
You can exchange any item on my site for another size or color.
Please send back your exchange with a copy of your receipt, to the address on the receipt and what you would like in exchange, if I have it in stock I will send it back out to you free of charge. However I do not offer free shipping when you send your item to me. And this is only good for 1 exchange per order. After that you have to pay for the shipping both ways.
Please send exchanges to:
The Oblong Box Shop
7484 University Ave. Suite 210
La Mesa, Ca 91942